Delete your account and data

Version 2026-11-03 · Erpixo LLP

RestroMatrix is used by a restaurant. The restaurant's owner can delete the restaurant's account — and with it every record the restaurant and its staff ever entered — in two ways.

1. From the app

Log in as the owner.
Open Settings → Restaurant delete karo.
Type the restaurant's exact name to confirm.

The deletion is scheduled for 7 days later. The app keeps working during those days, and the same screen lets you cancel. After the 7 days the nightly job deletes everything; nothing more is asked of you.

2. By writing to us

If you no longer have the app, email admin@erpixo.com from the owner's registered details, or WhatsApp +91 74799 83307, with the restaurant name and the owner's phone number. We confirm it is you, then schedule the same 7-day deletion. We answer within 30 days, usually much sooner.

What is deleted

The restaurant and every login under it (owner, managers, cashier, kitchen, bar, staff).
Every record: bills, vendor payments, cash movements, sales reports, stock counts, consumption, staff profiles, attendance, salary, advances, penalties, rosters, checklists, complaints, alerts, audit trail, notifications, device push registrations and bug reports.
Every photo and uploaded file: bill and payment proofs, wastage photos, staff documents including Aadhaar card photos, POS and stock sheets.

What remains, and for how long

Backups. Our nightly database backup is encrypted and kept for 14 days, then overwritten. A deleted restaurant therefore disappears from backups within 14 days of the deletion. Backups are only ever restored to recover from a system failure, never to look up a deleted restaurant.
Subscription payments. The record that a payment was made (amount, date, the payment gateway's reference) is kept for the period Indian tax law requires. It holds no restaurant records.
Your own Google Drive. If you connected Drive, the copies of bill photos in your Drive are yours; we do not delete them from your Drive.

Deleting one staff member instead

The owner can remove a staff member's login and personal documents from that person's page in the app at any time without deleting the restaurant.

Questions: Contact · Privacy Policy